Market Policy
Market Policy:
Product Guidelines
All products sold at the market must strictly adhere to their respective category by rules put fourth by AHS and CFIA. (Ex. Dairy free, Nut free, Gluten Free, Vegan, Vegetarian, Halal, etc)
We also ask that you label all products clearly, including any potential allergens or dietary restrictions, to help customers make informed choices.
In addition, all vendors must comply with any relevant health and safety regulations, including those related to food preparation and handling. Your products must follow the guidelines set by the local health authority for gluten-free food items.
2. Table Options
Bring your own table 8ft max length or we can provide one for a small fee. Fees are outlined in the application form.
3.Payment
3. Payment:
Payment can be made via invoice; all payment options will show up on the invoice.
Due Date: Payment is due as specified on the invoice, typically 30 days prior to the event start date. Timely payment ensures your participation in our upcoming event and helps us in the seamless management of event logistics.
Late Payment Penalty: A late payment fee of 5% per month will be applied to all balances not settled by the due date specified on your invoice. This fee is designed to offset the additional administrative efforts and financial burdens incurred by late payments.
4.Refund Policy
If you are unable to attend the market, we will provide a full refund if we are notified at least 21 days prior to the event. A 50% refund is given if you cancel between the 14-21 day mark prior to the event date. No refunds will be given for cancellations made 14 days or less prior to the event.
5.Electricity
If you require electricity, please let us know in advance. We will do our best to accommodate your needs, but please note that there may be limitations to the number of outlets available. Please bring a extension cord if you request electricity.
Single Plug Limit: Each vendor is allowed to use one plug per outlet to ensure fair access to electricity for all participants.
Amp and Watt Limit: The amp power drawn must not exceed 15 amps or approximately 1,800 watts. This limit is in place to prioritize the safety of all participants and maintain the integrity of our electrical infrastructure.
6.Health and Safety
We take the health and safety of our vendors and customers very seriously. Please ensure that your products are stored and displayed safely, and that you have appropriate hand sanitizing facilities available.
7. Definitions of Disrespectful Behaviour:
a) Verbal Abuse:
Use of offensive language, slurs, insults, derogatory comments, or any written communication that disrespects or belittles others involved in the market.
b) Bullying or Harassment:
Intentional and repeated actions, words, or behaviours intended to belittle, intimidate, or humiliate others.
c) Discrimination:
Unfair treatment based on characteristics such as race, gender, religion, nationality, age, disability, sexual orientation, or any other protected class.
d) Threats or Violence:
Expressing intent to harm or engage in aggressive behaviour towards individuals or property.
All vendors must comply with any relevant health and safety regulations, including those related to food preparation and handling. Alberta Health Services requires that all food vendors complete and submit the "Temporary Food Establishment Notification Form" and the "Food Vendor Checklist" prior to the event.
8.Acknowledgement of Traditional Land
We acknowledge that the events held in Calgary are on the traditional territory of the Blackfoot Confederacy (Siksika, Kainai, Piikani Nations), Tsuut’ina Nation, and Stoney Nakoda (Chiniki, Bearspaw, Wesley Bands) Nations. In Edmonton, we acknowledge the land as the traditional gathering place for many Indigenous Peoples, including the Cree, Blackfoot, Métis, Nakota Sioux, Iroquois, Dene, Ojibway/Saulteaux/Anishinaabe, Inuit, and many others, whose footsteps have marked these lands for centuries. We recognize and respect the histories, languages, and cultures of these peoples, their connection to the land, and their contributions to our community.
9.Non-Bullying and LGBTQ+ Friendly
We want to make it clear that we have a zero-tolerance policy for bullying or discrimination of any kind. We are committed to creating a welcoming and inclusive environment for all vendors and customers, regardless of gender, sexual orientation, race, ethnicity, age, religion, ability, or any other characteristic. If you witness or experience any behaviour that goes against these values, please notify one of the event organizers immediately.
10.Liability
Please note that we are not liable for any damages or losses incurred by vendors, including but not limited to theft, injury, or damage to property. By participating in this event, you agree to assume all risks and responsibilities associated with your participation.
11. Insurance Coverage
To ensure the safety and well-being of all participants in our market events, we require that all vendors include Lokal as an additional insured on their insurance coverage. This policy applies to all vendors participating in our events, and it is an essential component of our commitment to creating a secure and protected environment for everyone involved.
Details on how to add Lokal as an additional insured will be provided upon request or during the vendor sign-up process. This requirement is in place to mitigate potential risks and ensure that our events align with the highest standards of safety and security.
12. Late AHS form submission
Please submit your AHS/SCA forms on time, fees might apply for late returns. ($15 CAD)
13. Late payment of invoices
Late payment will/can result in late payment fees or exclusion from participating in the applied market or future events by lokal and/or its subsidiaries.
Thank you for taking the time to read through these instructions. We look forward to seeing you at the market and working together to create a successful and enjoyable event for everyone.
14. Discounted Invoices Not Refundable:
Invoices that include any form of discount (early bird, promotional, referral, etc.) are considered final and not eligible for refunds. This policy is explicitly mentioned in discount offers, emails, and promotional materials.
References Excluded:
Please note that references are not included in the Discount Invoice Refund Policy. Invoices associated with reference-based discounts are eligible for regular refunds as per our standard refund policy.
15. Cooking/Frying Prohibition:
The cooking or frying of any kind is not permitted at our market stalls unless you have rented one of our designated commercial kitchens. This policy is in place to maintain a safe and organized environment.
Use of Chafing Dishes:
We do, however, allow the use of chafing dishes with pre-warmed food, provided that all Alberta Health Services (AHS) protocols are strictly followed. This allows for the display of hot food items while ensuring compliance with health and safety standards. All chafing dish activity must be approved by Lokal before the market.
16. Instagram
As part of our commitment to promoting our events and fostering a collaborative community among vendors, we require all participating vendors to share the event poster and/or designated 'I'm a vendor' post in their Instagram story leading up to the market date. Failure to fulfill this requirement may result in the vendor's inability to participate in the market, and refunds for the space will not be issued in such cases. We appreciate your cooperation in helping us create visibility and excitement for our events across social media platforms.
Thank you for taking the time to read through these instructions. We look forward to seeing you at the market and working together to create a successful and enjoyable event for everyone.
If you have any questions or concerns, please don't hesitate to contact us at lokal.yyc@gmail.com.
Updated May 17th, 2024 09:30 AM MST (Addition/Change: Late Payment Added)
Previous versions available upon request
